Return and Exchange

-Returns due to defective item(s) or wrong delivery

You can return items due to defective item(s) or wrong delivery. However, exchanges are not accepted.

Please contact Hank Customer Service via email within 7 days of receiving the items.

(Make sure to include the order number, product code, and pictures of the defective item or wrong delivery.)

Hank bears the international shipping costs for the return and replacement (if applicable).

Please send us a copy of the receipt for the return shipping via email within 3 days after return request so that we can reimburse you the cost.

Your return is not processed in following conditions:

-Returns due to change of mind

- if you ship your item without prior notice.

- if 7 days have passed since receiving items.

- if the tags/labels (User guide, boxes, additonal items) of the items are damanged.

- if there are trace of use (applicaible to defective items as well).

- due to threads coming out from massive production, or threads which can be seen.

- due to stains which can be removed by wet wipes.

- due to wrinkles created by folding.

- due to stains or damages caused by customer.

- if items are washed, altered, or dry-cleaned.

-When returning the items, all the components including packaging should be in original condition.

-Products can smell due to dyes used in production process.

-Dry cleaning is recommended for all items.(Bleeding and distorion may occur from wash.)

-Exchanges/returns are not accepted for items damaged due to mishandling